Zappos: Behind The Scenes

Posted on September 21st, 2009 in All Videos,Business,Leaders,Quickies

9 minutes

ABC’s Nightline goes behind the scenes at Zappos to see why they have become the leading example in customer satisfaction and expose the company’s enviable corporate culture. By making investments in company moral, and customer satisfaction, their long-term vision has returned huge dividends. Zappos offers newly trained workers $2000 to quit and gives customers 365 days to return purchases with free shipping both ways. CEO Tony Hsieh has kept the call centers based in the US and says their number one focus is building the company’s culture. Whether they teach the practice in business schools or not, the proof is in the pudding. Also check out Zappos’ 10 Core Values.


IDEO Shopping Cart

Posted on March 10th, 2009 in All Videos,Business,Design

22 minutes

In “Deep Dive”, a now legendary episode, ABC’s Nightline goes inside IDEO and follows their design methodology while having them design a shopping cart from the ground up. Filmed in 1998, the video is still shown in design and business schools around the world. Although the IDEO Shopping Cart was never built as is, stores such as Whole Foods now utilize aspects of the design in their own modular mini-carts.