Zappos: Behind The Scenes

Posted on September 21st, 2009 in All Videos,Business,Leaders,Quickies

9 minutes

ABC’s Nightline goes behind the scenes at Zappos to see why they have become the leading example in customer satisfaction and expose the company’s enviable corporate culture. By making investments in company moral, and customer satisfaction, their long-term vision has returned huge dividends. Zappos offers newly trained workers $2000 to quit and gives customers 365 days to return purchases with free shipping both ways. CEO Tony Hsieh has kept the call centers based in the US and says their number one focus is building the company’s culture. Whether they teach the practice in business schools or not, the proof is in the pudding. Also check out Zappos’ 10 Core Values.


Jeff Bezos: Differentiating With Technology

Posted on March 17th, 2007 in All Videos,Business,Leaders

57 minutes

Jeff Bezos, CEO and founder of Amazon.com shares the vision, drive, and effectiveness of focusing on customer experience.

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
-Jeff Bezos